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What is the installation process?

  • Quote is signed by customer and accepted
  • Customer completes a site survey questionnaire and internet speed test
  • Customer provides a list of extensions, names, emails and auto-attendant script
  • Customer signs Letter of Agency to port numbers (can occur after install as well)
  • SipTrain customizes the PBX to meet customers requirements.
  • Phones are drop shipped from the warehouse
  • Edgemarc router is pre-programmed for the customer network and shipped.
  • Install time is scheduled with tech support
  • Customer installs router with remote tech support help and un-boxes and installs phones.
  • Siptrain provides admin and end-user training via web conference at customer’s convenience
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