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What kind of savings can my company expect with Hosted PBX?

Savings can be as high as 50% over your existing services. These savings are achieved by:

  • Low capital expenditure – purchase only commodity phones, not a PBX system.
  • Lower circuit costs – your voice and data can share your broadband internet connection
  • Lower monthly fees and free minutes compared to traditional telcos.
  • Lower management costs – moves, adds changes are free.

Do you deliver Voicemail to Email?

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Can I keep my existing phone numbers?

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Do you provide fax service?

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How much internet bandwidth do I need?

We allocate approximately 80KBPS for each concurrent phone call, using the highest voice quality codec G711. So if you need five concurrent phone calls, you will need around 400KBPS (80×5). DSL is typically 1.5MBPS down and 768KBPS up and thus can easily handle five calls.

 

What is the installation process?

  • Quote is signed by customer and accepted
  • Customer completes a site survey questionnaire and internet speed test
  • Customer provides a list of extensions, names, emails and auto-attendant script
  • Customer signs Letter of Agency to port numbers (can occur after install as well)
  • SipTrain customizes the PBX to meet customers requirements.
  • Phones are drop shipped from the warehouse
  • Edgemarc router is pre-programmed for the customer network and shipped.
  • Install time is scheduled with tech support
  • Customer installs router with remote tech support help and un-boxes and installs phones.
  • Siptrain provides admin and end-user training via web conference at customer’s convenience

Can I use my cell phone as an extension on the network?

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What is SIP?

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Do I “own” my number?

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What phones does SipTrain support?

We support Cisco, Polycom, Yealink, Aastra, Grandstream VoIP phones and Counterpath softphones. Any analog or cordless phone can also be supported using an analog telephone adapter.

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